These terms describe how a charter enquiry is confirmed into a booking. Specific figures (deposit amount, refund windows, taxes) are confirmed in writing on every quote before payment.
A quoted price is valid for the dates, guest count and vessel stated in that quote. It is not guaranteed until a deposit is received, since availability and rates can change.
An enquiry is a request, not a booking. A charter is confirmed only once availability is verified and the required deposit has been received.
A deposit is required to hold your date, with the balance due before boarding. The exact amount and due date are stated on your written quote.
Accepted payment methods and the billing currency for your charter are confirmed on your quote.
Any applicable tax or mandatory marina/guest fee is itemized separately on your quote, not bundled into the headline rate.
Every vessel has a licensed maximum guest count that cannot be exceeded for safety and insurance reasons. Guests are expected to follow the captain's safety instructions at all times.
The confirmed itinerary can change based on sea conditions, safety or local restrictions on the day. The captain has final authority over the route.
The captain and operator make the final call on whether a charter proceeds, is shortened, or is rescheduled for safety in poor weather.
If the operator needs to cancel a confirmed charter, guests are offered a reschedule or a refund of amounts paid.
Refunds for a guest-initiated cancellation depend on how close to the charter date the cancellation is made. The applicable refund schedule is stated on your written quote.
A request to move your charter to a different date is handled subject to availability and is not guaranteed.
Guests are responsible for damage caused by their own negligence during the charter, as assessed by the operator.
Any concern about a booking should be raised directly with our team through the contact details below or on your booking confirmation.